Frequently Asked Questions
Everything you need to know about your PreSonus orders, shipping, and audio gear support.
What is the standard shipping time for PreSonus hardware?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can vary between 7-14 business days depending on customs and location.
How do I register my PreSonus product for warranty?
You can register your hardware by creating a MyPreSonus account on our website and entering your product's serial number. This ensures your 1-year limited warranty is activated and gives you access to bundled software.
What is your return policy for studio monitors and interfaces?
We offer a 30-day return policy for all hardware in its original packaging. Please note that opened software or products with activated digital licenses are non-refundable due to the nature of digital intellectual property.
Do you offer technical support for Studio One and other software?
Yes, all PreSonus customers receive complimentary technical support. You can submit a support ticket through your MyPreSonus portal or browse our extensive knowledge base for troubleshooting guides.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying hardware purchases.
Are cables and accessories included with audio interfaces?
Most PreSonus audio interfaces include the necessary USB connection cables and a software starter pack. Specific inclusions are listed under the 'In the Box' section on each product page.